What is AODA?

AODA stands for Accessibility for Ontarians with Disabilities (Act 2005).

Why is AODA Training Required?

Employees receive AODA training to learn the fundamentals of accessibility and how it affects individuals with disabilities. We frequently assume that limitations are either visible or physical. However, the AODA covers all types of disabilities, including mental and learning disabilities in addition to physical and visible/non-visible ones.

Employees who participate in AODA-specific customer service training gain the skills necessary to treat customers of all abilities with respect. For instance, whenever you contact someone who has vision impairment, always introduce yourself when you approach them. Additionally, address them directly rather than their service animal or guide. Inform the person if you feel the need to depart. However, there is no need to identify you with the ones who are dealing with mobility disabilities. But, bear in mind; you should never touch the equipment of someone with a mobility disability without permission.

AODA Training: Who Needs It?

You must do AODA training if you:

• Are a paid employee
• Are already working or a new employee
• Are providing goods and services along with various facilities as a representative of your organization
• Are in the process of developing policies of an organization (e.g., board member)